CONTACT
What are your office and customer service hours?
Our offices are open Monday through Friday from 9 AM to 9 PM.
6PM. (EST Time). The online support system is active 24 hours a day.
hours from our website.
Can I visit your offices in Miami?
Can I talk to you for FREE?
PAY
How can I pay for my order?
WEBSITE
Why can't I see the prices of the products?
Do you have a price list for wholesalers?
How do you know which price list corresponds to me?
I don't remember my account login details
BRANDS
What products do you offer me?
What collections are available?
What materials are used in glasses?
Who designs the glasses?
Can I use my brand on the products? What is the minimum order quantity?
Do you offer promotional materials to provide with my order?
SHIPMENT
What are the shipping terms?
Do you ship to my country?
What is the shipping cost?
Do the prices include taxes?
Do the prices include shipping costs?
Which company does the shipping take place and how?
Can I send someone I trust to pick up my order at the Miami offices?
Can I request that the order be delivered to my shipper or private courier in Miami?
Can you ship my merchandise to an address in the US other than Miami?
ORDERS
Can I order by unit?
How can I make my purchase?
How is the buy process?
What happens after I confirm my order?
What type of sales does BK FRAMES make?
RODENSTOCK
Terms of sale and delivery
Service and installation
Warranty
Caution
Observations
If you have not found an answer to your questions, you can write to us at: contact@bkframes.com and we will assist you as soon as possible.