CONTACT
What are your office and customer service hours?
Our offices are open Monday through Friday from 9 AM to 9 PM.
6PM. (EST Time). The online support system is active 24 hours a day.
hours from our website.
Can I visit your offices in Miami?
Yes, of course. However, in order to ensure the best care for you,
We invite you to coordinate your appointment in advance and visit our Showroom
where you can appreciate and try all our products with us.
Can I talk to you for FREE?
Yes, you can call directly via WhatsApp to any of the following numbers
+1 (305) 685-0001 / +1 (786) 740-7779 (Spanish spoken)
PAY
How can I pay for my order?
You can choose between the following options to make the payment for your order:
• Wire transfer
• Credit cards
• Check
• PayPal
A
Once we receive your payment, we begin processing your order. The same
will be available for pickup/shipping within the first 48
business hours after payment confirmation.
WEBSITE
Why can't I see the prices of the products?
Only registered users can access the prices, request your wholesale access account at the following link .
Do you have a price list for wholesalers?
We have different price lists which are applied according to
the purchase volume. Orders must be exclusively wholesale and
They have a minimum purchase amount of US$2,000.
How do you know which price list corresponds to me?
When registering a
of the questions you need to answer is about your business profile. If your
If your intentions are to make purchases over US$5,000, do not hesitate
Please let us know and we will assign you a differential price list.
I don't remember my account login details
Enter the following link and request a reset of your password click here
BRANDS
What products do you offer me?
We have three lines of prescription glasses and sunglasses. Our brands
MAXIMA Eyewear, RAZZI Eyewear and REVLON Eyewear with more than 900 models
available. Also our OPTI+ ACCESSORIES line where you can
Find everything you need to set up an optician's office, clinic and
workshop with state-of-the-art machinery.
What collections are available?
Our exclusive collections are MAXIMA Eyewear, RAZZI Eyewear, REVLON Eyewear and OPTI+ ACCESSORIES.
MAXIMA
Eyewear, our original collection of high quality and designs
avant-garde, consists of designs of different materials.
It is divided into series according to the line and each pair of glasses comes with
Case and cleaning cloth included and free POP material depending on the amount
of purchase and availability.
RAZZI Eyewear, our collection of
middle segment with more economical prices. It consists of designs of
different materials and colors. It is divided into series according to the
line and each pair of glasses comes with a case and free POP material
depending on purchase amount and availability.
REVLON Eyewear, we have
the distribution license to many Latin American countries. Its
vision is to provide glamour, excitement and innovation through
quality goods at affordable prices. Today Revlon products are
sold in 175 countries and territories with worldwide name recognition and
Excellent price creates an ideal collection of glasses for women
today's metropolitan area.
OPTI+ ACCESSORIES is a line of products
additional but highly demanding for optics, it has
state-of-the-art machines, tools, accessories such as chains
clamps, cases and cloths, screws, plates, displays,
suitcases and trays. Also pre-graduated reading glasses.
What materials are used in glasses?
We use different materials and combinations at the forefront and
updated in the use of the latest technologies. In addition we can
manufacture to order with specific materials. Mainly our
lines have pieces of Acetate, CP, Stainless Steel, Monel, Titanium,
TR-90, Ultem and Wood.
Who designs the glasses?
We have our own design team. We are constantly
working on our designs keeping in tune with the
the latest fashion and technology news. We also travel to all
world fairs to see trends.
Can I use my brand on the products? What is the minimum order quantity?
Yes, we offer the Private Line service, through this service
We offer you the possibility of having an exclusive line of
products with your brand and logo to be able to offer the market a product
exclusive with your own brand. For this modality the minimum order is
of 12 pieces per model and color from our inventory for delivery
immediate. Another option would be to make a private line with designs
exclusive, in that case the quantity would be 300PCS per model in 1, 2 or
3 colors, in materials such as acetate and metal. In
injected the minimum would be 900PCS per model in 1, 2 or 3 colors. In
This last modality is important to know that the costs can be
adjust to your available budget as long as we can maintain a
quality standard. The waiting time for this mode is between 90 and
120 days, depending on collection details and materials.
Do you offer promotional materials to provide with my order?
Yes, we have free advertising material for all our brands.
Available for our Distributors and Opticians who display it in their
store. Depending on the purchase volume, POP material will be delivered
free of charge. In case you need more advertising material
You can check on our website in the POP series of each brand the
different displays and their costs.
SHIPMENT
What are the shipping terms?
Incoterms EXW Miami. The buyer assumes all costs and risks arising from the
involves taking the goods from the seller's premises to the destination
wanted.
Do you ship to my country?
Yes, we ship anywhere in the world.
What is the shipping cost?
Freight and insurance will be covered by the customer. The cost of shipping
It depends on the weight and size of each order; also on each destination.
(Country).
We can help you check different quotes to choose the best one for you.
Do the prices include taxes?
BK Frames Corporation is a company based in the USA and ships its orders
with American invoice. All export operations are
exempt from paying taxes. There are no extra charges on the price
FOB of the merchandise except in the case that the client requests that
We deliver the order where you need it, there would be a delivery cost
local depending on the volume of the order.
Do the prices include shipping costs?
No, the shipping cost is calculated after placing the order online at
based on the total volume of your order and the final shipping destination. As a
reference, it is usually approximately between 5% and 10% of the value
total order depending on volume. Usually our customers
They make the quote with their own agents or in case they need
we can help them.
Which company does the shipping take place and how?
Shipping can be done through any carrier of your choice.
trust and can also be with one of the major companies
Shipping: UPS, DHL, FedEx or a carrier specializing in transportation
air and sea that knows its territory well with the best rates
available. If you don't know any, we can help you.
Can I send someone I trust to pick up my order at the Miami offices?
Yes, you can send someone as long as they send us a message beforehand.
authorization by e-mail with the person's data, full name and
Document number.
Can I request that the order be delivered to my shipper or private courier in Miami?
Yes, delivery service within Miami has a cost depending on the volume of your order. There is a minimum of US$ 50 per delivery.
Can you ship my merchandise to an address in the US other than Miami?
Yes, we will ship it via UPS, FedEx or DHL or the company you choose.
you wish, with a prior shipping quote for approval and payment.
ORDERS
Can I order by unit?
No, we only ship to wholesalers and opticians, the minimum order amount is US$2,000.
How can I make my purchase?
To make your purchase you only have to enter www.bkframes.com and register.
so that we can assign you a price list and then you can add the
items to the shopping cart. Any questions can write
directly to contact@bkframes.com or by WhatsApp at + 1 (305) 685-0001 / + 1 (786) 740-7779 and we will gladly guide you to make your purchase a success.
How is the buy process?
1. You register
2. We will activate your account to access the prices of our products
3. Add the products to the cart
4. Complete the purchase and select the payment and shipping method
What happens after I confirm my order?
Your order will be processed and shipped within 48 hours of receipt.
received payment. Except in private line of our stock where
We may have to print your logo and depending on the quantity of the order
It could take up to 5 business days for dispatch. If it were a line
private with exclusive models in production directly from the factory
We will inform you of the production time according to the order.
What type of sales does BK FRAMES make?
BK Frames sales are FOB MIAMI, likewise we
We help coordinate shipments. We simplify the documentation for you.
that the processes are very simple.
RODENSTOCK
Terms of sale and delivery
• What are the shipping terms?
Incoterms EXW Miami
• What are the shipping costs?
Freight and insurance will be covered by the customer.
• What are the payment conditions?
He
Payment must be made in advance before shipment. For orders
special, we require 30% payment in advance and 70% payment
before delivery.
• What is the delivery time?
Between seven and twenty-eight days after receiving full payment.
Service and installation
On request.
Warranty
24 months from the date of purchase for main components (non-consumables).
Caution
The warranty will expire if the hardware is modified, added or removed and/or
the software without prior written notice from our department
technical. This also applies to all non-technical parts and systems.
modified. In case of repair or replacement of parts, the department
service will inform you upon receipt of the request form
warranty fully completed, whether the unit is returned or
No. Modified parts will be invoiced immediately and as soon as
We receive the defective parts, they will be credited to your account. BK
FRAMES will not be responsible for technical expenses that are not
authorized by our service department.
Observations
The cost of the product does not include freight, foreign customs fees, or installation.
All conditions are subject to change without notice.